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Mediation Information For Professionals


Mediation is a form of Alternative Dispute Resolution (ADR).  It aims to reduce conflict and promote social cohesion.  It is a way of helping others to sort out their differences with an independent, neutral 3rd party. It is an informal process that can be used in a variety of disputes. 

The key elements in the mediation process are empowerment and recognition.  Those people who take part in Mediation are helped by the independent Mediator to work through the issues and come to their own agreement about how things will be in the future. The Mediator manages the process but the content belongs to those involved. 

This is highlighted by experts in the field of Alternative Dispute Resolution as identified below:


Making a Referral

Mediation can help in a variety of circumstance such as neighbourhood, business, schools, family, corporate, complaints, grievances and Special Educational Needs and Disability (SEND).  Mediation challenges those involved to reflect on their own involvement in the dispute and consider another perspective before encouraging them to problem solve and develop a plan of how things will be in the future.  It is important that people entering into mediation do so because they genuinely want resolution to the situation they are experiencing.

Safer Communities Mediation Service aims to accept referrals (funding permitted) on neighbourhood and community disputes from a wide variety of sources including but not limited to:

  • Self-Referrals
  • Police Officers/PCSO’s
  • Anti Social Behaviour Teams
  • Housing Providers 
  • Victim Care and Advice Service
  • Restorative Cleveland

Sometimes there are circumstances where Mediation is not suitable.  These are where:

  • Solicitors are involved in the dispute
  • Criminal justice actions are pending
  • There is a legal reason why the participants cannot communicate with each other
  • There is a serious risk of harm to the mediators 
  • Participants are not entering into the Mediation process voluntarily
  • Participants are seeking compensation

Please do not refer to Safer Communities Mediation Service if the above circumstance apply. 

Benefits Of Mediation

When people are in conflict they usually adopt a position, think they are right and want to win. This position can become entrenched and often people can’t see a way to resolve the issues, let alone recognise a different point of view. Being in a conflict takes a lot of energy, time, can lead to stress, anxiety, worry and depression. It can also be a strain on resources for those agencies who are supporting and trying to help people in conflict situations.

Mediators engage with all parties in the same way, without judgement, independently, building trust and rapport. Encouraging people to talk about their issues and how they feel. The Mediators use of focussed and challenging questions explores movement in the thinking of those people they work with, from a fixed position to identifying a range of interests. Mediators facilitate an improvement in understanding and look for common ground and opportunities for negotiation to help others to resolve their own problems. People are more likely to stick to an agreement that they have negotiated themselves than a solution that is imposed on them by others.

Safer Communities Mediation Service is an independent, neutral, professional service to help those in conflict. Mediation is a quick and flexible conflict resolution process that empowers those who engage in it to problem solve their difficulties and negotiate an agreement. Mediation is a short term intervention to promote long term change.

To speak to a member of our team

Tel: 01642 664440

Mob: 07423 628 864


To make a referral

Completed Referral Forms should be returned to admin@safercommunities.cjsm.net or by ringing the above telephone numbers